Terms of Service

Alpine Reach Privacy Policy

Last Updated: 2024-01-08

Alpine Reach (“Alpine Reach,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data in compliance with the Lei Geral de Proteção de Dados (“LGPD”) and other applicable Brazilian laws. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our websites (including alpinereach.io and subdomains) or use our products, mobile applications, or services (collectively, the “Services”).

By accessing or using our Services, you acknowledge that you have read, understand, and agree to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use the Services.

  1. Scope and Updates

1.1 Scope This Privacy Policy applies to all personal data processed by Alpine Reach in connection with your access to and use of our Services. It does not apply to any third-party websites, services, or applications, even if accessible through our Services.

1.2 Updates to This Policy We may update or revise this Privacy Policy at our sole discretion. Any changes will be effective immediately upon posting the revised version on our website, and your continued use of the Services indicates your acceptance of the revised policy. We encourage you to periodically review this page for the latest information on our privacy practices.

  1. Personal Data We Collect

2.1 Information You Provide to Us • Account Registration: If you create an account with us, we collect information such as your name, email address, and other contact details. • Customer Support: If you contact us or request support, we may collect information like your name, contact information, and the details of your inquiry. • Billing and Payment Information: If you purchase our paid plans, we or our third-party payment processors will collect payment details, such as credit card information and billing address.

2.2 Information Collected Automatically • Log and Usage Data: When you interact with the Services, our servers automatically record certain information, such as your IP address, device type, browser type, access times, pages viewed, and your referring URL. • Cookies and Similar Technologies: We may use cookies, web beacons, and similar technologies to collect data about your activity on our Services and to remember your preferences.

2.3 Information from Third-Party Services • Social Networks & Integrations: When you link your social media or other accounts to our Services, we collect data from these third-party platforms (e.g., profile details, posts, mentions) to provide our Services. We are not responsible for the privacy practices of these third parties.

2.4 Sensitive Data We do not intentionally collect any sensitive personal data (e.g., health, political opinions, religious beliefs) unless it is necessary for our Services and done according to applicable law. If you choose to share sensitive data, you do so at your own risk.

  1. How We Use Your Personal Data

We process your personal data primarily for the following purposes:

  1. Provision of Services: To operate, maintain, optimize, and provide our Services, including customizing user experiences.

  2. Account Management: To set up and manage your account, verify your identity, and process your transactions.

  3. Customer Support: To respond to inquiries, troubleshoot issues, and provide technical assistance.

  4. Service Improvements: To analyze trends, track usage, and enhance our Services (including through AI-Powered Services, if applicable).

  5. Marketing and Communication: To send you promotional materials, newsletters, and surveys, subject to your consent where required by law.

  6. Legal Obligations: To comply with applicable laws and regulations, respond to lawful requests, and prevent fraud or other prohibited activities.

  7. Protection of Rights: To enforce our Terms of Service or other contractual rights, and to protect our operations, users, or third parties.

  8. Legal Basis for Processing (LGPD Compliance)

We rely on one or more of the following legal bases under the LGPD to process your personal data: • Consent (when you have given us clear and informed consent) • Performance of Contract (to fulfill the services you requested) • Compliance with Legal Obligations • Legitimate Interests (where our legitimate interests are not overridden by your fundamental rights and freedoms)

  1. Disclosure of Your Personal Data

We may share your personal data under the following circumstances, always aiming to protect our interests and limit liability:

  1. Service Providers: We may share data with trusted third-party service providers (e.g., hosting, analytics, payment processing) who assist us in operating our Services.

  2. Business Transfers: In connection with any merger, sale of assets, financing, or acquisition of all or a portion of our business by another entity, your personal data may be transferred.

  3. Legal Compliance and Protection: We may disclose your data when legally required or when necessary to protect our rights, enforce our Terms of Service, or protect the rights or safety of others.

  4. With Your Consent: In cases where you have explicitly given consent for a specific type of data sharing.

  5. International Data Transfers

Your personal data may be transferred to and processed in countries outside of Brazil, where our servers or those of our third-party service providers are located. We ensure these transfers comply with applicable legal requirements and that appropriate safeguards are in place (e.g., contractual clauses, certifications).

  1. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. We may delete or anonymize data once we no longer need it, unless retention is required to comply with legal obligations or protect our interests.

  1. Your Rights Under LGPD

In accordance with the LGPD, you may have the following rights regarding your personal data: • Confirmation of Processing: You can confirm whether we process your personal data. • Access: You can request a copy of the personal data we hold about you. • Correction: You can ask us to correct inaccurate or out-of-date personal data. • Anonymization, Blocking, or Deletion: You can request anonymization, blocking, or deletion of unnecessary or excessive data processed in violation of the LGPD. • Portability: You can request the portability of your data to another service provider, subject to applicable regulations. • Information About Sharing: You can ask who we share your data with. • Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

Exercising Your Rights To exercise these rights, please contact us at [your email address or contact form link]. We may request additional information to verify your identity before acting on your request. We will respond to valid requests within a reasonable time, in compliance with applicable law.

  1. Security Measures

We implement commercially reasonable technical and organizational measures to protect your personal data against unauthorized access, accidental loss, destruction, or alteration. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data. You agree not to hold us liable for any unauthorized access or security incidents beyond our reasonable control.

  1. Cookies and Tracking Technologies

We may use cookies and similar technologies to: • Analyze Usage: Monitor and analyze traffic on our Services. • Remember Preferences: Save your settings and preferences for improved user experience. • Personalize Content: Deliver customized content or ads (where permitted by law).

You can configure your browser to block or disable cookies, but some features of the Services may not function correctly if you do so.

  1. Children’s Privacy

Our Services are not intended for individuals under 18 without parental or guardian consent. We do not knowingly collect personal data from children under 18. If we discover that we have inadvertently collected data from anyone under 18, we will take steps to delete such data as soon as possible.

  1. Third-Party Websites and Services

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties, and accessing those links is at your own risk. We encourage you to review the privacy policies of each website or service you visit.

  1. Your Choices • Marketing Communications: You can unsubscribe from our marketing emails at any time by clicking on the “unsubscribe” link in the email. • Cookie Settings: You can manage your cookie settings through your browser. • Account Deletion: You can request to delete your account by contacting us at [contact@alpinereach.io] or through your account settings (if available).

  2. Liability Disclaimer

To the maximum extent permitted by law, Alpine Reach disclaims liability for any damages or claims arising from your use of our Services, including unauthorized access or data breaches resulting from circumstances beyond our reasonable control. By using our Services, you acknowledge and agree that you are solely responsible for the risks associated with the data you choose to share.

  1. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or our data practices, please contact us at:

Alpine Reach Attn: Privacy Department São Paulo, SP, Brazil Email: [contact@alpinereach.io]