Terms of Service

Alpine Reach Terms of Service

Last Modified: January 8, 2025

Please review these terms (the “Agreement”) carefully. By accessing or using the services offered by Alpine Reach (“Alpine Reach,” “we,” “us,” or “our”), you are confirming that you have read, understand, and accept this Agreement. We may update this Agreement from time to time as set out in Section 40 below. You are responsible for regularly reviewing the most current version of this Agreement, which is published at alpinereach.io, and we will notify you of any changes that, in our sole discretion, materially impact this Agreement. Continued use of the Alpine Reach Services after any such changes will constitute your consent to such changes. When we change this Agreement, we will update the “Last Modified” date above.

This Agreement applies to the services and plans that you access or purchase from Alpine Reach through our website or mobile applications (collectively, the “Alpine Reach Services”). By using the Alpine Reach Services, you confirm that:

A. You will only use the Alpine Reach Services for business and professional reasons; B. You are at least 18 years old or otherwise able to enter into a legally binding agreement; C. You accept and will comply with this Agreement; D. If you are using the Alpine Reach Services as a representative of an organization, you have the authority to enter into legally binding agreements on behalf of that organization; and E. You are responsible for anyone that uses the Alpine Reach Services through your account, such as your employees, consultants, or contractors (“Authorized Users”).

Alpine Reach Terminology

Key Terms • “Alpine Reach Services” means our websites (e.g., alpinereach.io and its subdomains), mobile applications, and any services that you access or purchase through our websites or mobile applications, but does not include Third-Party Services. • “Content” is all information and data (such as text, images, photos, videos, audio, and documents) in any format that is uploaded to, downloaded from, or otherwise appears on the Alpine Reach Services. • “Customer Content” is Content that you or your Authorized Users provide to us or upload to the Alpine Reach Services. • “Mentions” are Content created by individuals or organizations other than you, your Authorized Users, or Alpine Reach, and obtained on your behalf from Social Networks or other Third-Party Services that you connect to the Alpine Reach Services. • “Third-Party Services” are services that are not provided by Alpine Reach but that you may access or use in connection with the Alpine Reach Services. They include, without limitation, social networking sites (“Social Networks”) such as X (formerly Twitter), Facebook, LinkedIn, or Instagram, as well as any other third parties from which we obtain Mentions. • “You,” “Your,” “Customer,” and similar terms mean the person or legal entity accessing or using the Alpine Reach Services. If you access the Alpine Reach Services on behalf of a legal entity (such as your employer), these terms refer to that entity.

Alpine Reach Services 2. Right to Access Alpine Reach Services Subject to this Agreement, we grant you and your Authorized Users the right to access and use the Alpine Reach Services in accordance with your subscribed plan. You may not use automated means (e.g., robots, spiders, crawlers) or unauthorized methods to access or use the Alpine Reach Services. 3. Changes to the Alpine Reach Services We continually improve and evolve the Alpine Reach Services. We may modify, add, or remove features at any time, for any reason, with or without notice. We will not be liable to you or any third party for any such changes, including modifications, price changes, suspensions, or discontinuations. 4. Dependence on Third-Party Services The Alpine Reach Services rely on certain features or functionality provided by Social Networks or other Third-Party Services, which we do not control and which may change without notice. If at any time those third parties stop making some or all of their features available on terms we consider reasonable, we may stop providing access to those features or functionality, and we will not be liable for any resulting changes.

Acceptable Use Rules 5. Compliance with Law & Policies You and your Authorized Users must comply with all applicable laws, regulations, and our published Acceptable Use Policy (if provided separately). If we determine, in our sole discretion, that you or your Authorized Users have breached any part of this Agreement or violated any law, we may remove your Content, and suspend or terminate your account without notice.

Customer Content 6. Your Responsibility You are solely responsible for all Customer Content (including the legality, reliability, and appropriateness of it). While we may review, filter, block, or remove Content from time to time, we are under no obligation to do so.

Submitted Content 7. Contests and Other Submissions If you use the Alpine Reach Services to collect Submitted Content from third parties (e.g., running a contest), you acknowledge and agree that: (A) You are responsible for complying with any laws or regulations regarding such Submitted Content; and (B) Alpine Reach will not be liable to you or any third party for the Submitted Content, nor does Alpine Reach make any warranty that Submitted Content is accurate or complete.

Account Information 8. Account Security You are responsible for maintaining the security, confidentiality, and accuracy of all account information. You must promptly notify us of any unauthorized access to or use of your account or credentials.

Content and Third-Party Services 9. Content by Others We are not responsible for Content provided by others, including Mentions and Content from Third-Party Services. You understand that you may be exposed to Content that is inaccurate, offensive, or otherwise inappropriate, and you agree that we will not be liable for any harm related to such Content. 10. Use of Third-Party Services Access or use of Third-Party Services is at your own risk, and any relationship between you and a third-party provider is solely between you and that provider. We are not responsible for, and will not be liable for, any losses or damages arising from your use of Third-Party Services. 11. Grant of Permission If you enable a Third-Party Service, you grant that provider permission to access or process your data as required to operate their service. Alpine Reach is not responsible for how Third-Party Services handle your data. 12. Additional Terms If we provide an app directory or other integrations, you may be subject to additional terms when installing or using those apps. You must also comply with all terms and policies of the Third-Party Services you use. 13. Monitoring Third-Party Services Alpine Reach may, but is not obligated to, review, verify, flag, modify, filter, or block Third-Party Services. 14. Ads Content If you use the Alpine Reach Services to create or manage paid advertisements (“Ads Content”) on any Social Network, additional ad terms or policies may apply. You are responsible for compliance with any such terms.

Privacy & Data Protection 15. Data Practices Alpine Reach may process information about you and individuals associated with you (e.g., Authorized Users) in connection with your use of the Alpine Reach Services, including account information, usage data, and customer support queries, as described in our Privacy Policy [link to your privacy policy].

• If you require a Data Processing Addendum (“DPA”) based on applicable laws, you may contact Alpine Reach to enter into such an agreement, if offered.

Confidentiality 16. Confidential Information If we share non-public or confidential information about Alpine Reach or our Services with you, you must keep it confidential and use industry-standard security measures to prevent unauthorized access or disclosure.

Intellectual Property 17. Your Content You retain all rights to your Customer Content. By uploading or submitting Customer Content to the Alpine Reach Services, you grant Alpine Reach a non-exclusive, worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free license to use, copy, process, adapt, publish, transmit, and display such Content for the purpose of providing, supporting, enhancing, and developing our products and services. 18. Feedback If you provide suggestions, ideas, or other feedback (“Feedback”) about the Alpine Reach Services, you agree that we may use your Feedback for any purpose without obligation to you, and that we are not required to keep such Feedback confidential. 19. Ownership of Alpine Reach Services Alpine Reach retains all rights, titles, and interests in and to the Alpine Reach Services, including any related intellectual property. Unless expressly granted, no right or license is granted by this Agreement.

Payment Terms, Trials, and Renewal 20. Fees and Trials You must pay all fees for any paid Alpine Reach Services you purchase, except for services we explicitly offer free of charge. If you sign up for a free trial, we may require a valid payment method. We will automatically charge you once the free trial ends unless you cancel before the end of the trial period. 21. Paid Services If Alpine Reach provides separate payment terms or a subscription agreement, those terms will also apply to your purchase and use of the Alpine Reach Services. 22. Auto-Renewal Your subscription plan may automatically renew at the end of its term (e.g., monthly or annually), and we may bill you on renewal unless you cancel as described in Section 24. 23. Taxes You are responsible for all applicable taxes on the fees you pay to Alpine Reach.

Cancellation and Termination 24. Cancellation by You You may cancel or downgrade your Alpine Reach subscription at any time by following the instructions provided in your account settings or on our website. If you cancel a paid plan, you must continue to pay for the remainder of your subscription term and are not entitled to any refund (unless otherwise required by law). 25. Termination by Us We reserve the right to refuse service to anyone and may suspend or terminate your access to the Alpine Reach Services at any time, with or without notice, for any reason. If we terminate your account for violating this Agreement (e.g., the Acceptable Use Rules), you will not receive a refund. If we terminate your account for reasons not related to your breach, we may provide a pro-rata refund for the unused portion of your subscription.

Disclaimer of Warranties and Limitation of Liability 26. Disclaimer of Warranties The Alpine Reach Services are provided on an “as is” and “as available” basis. We disclaim all warranties and conditions, whether express or implied, including warranties of merchantability, fitness for a particular purpose, title, quality, and non-infringement. We do not warrant that the Alpine Reach Services will be uninterrupted, error-free, or completely secure. 27. Limitation of Liability We will not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages, or for any loss of profits or data. We are not responsible for Third-Party Services, hacking, tampering, or other unauthorized access or use of the Alpine Reach Services or your account. 28. Aggregate Liability Our total liability to you arising out of or related to this Agreement or the Alpine Reach Services will not exceed the greater of: (a) the total fees paid by you in the three (3) months preceding the date of the incident giving rise to the liability; or (b) US$100. 29. No Warranties Created by Advice No advice or information, whether oral or written, obtained from us will create any warranty beyond what is expressly stated in this Agreement. 30. Survival The disclaimers and limitations of liability in this section survive any termination of this Agreement. 31. Exclusive Remedy If you are dissatisfied with the Alpine Reach Services, your sole and exclusive remedy is to stop using them and, if applicable, cancel your subscription.

Claims and Disputes 32. Governing Law and Dispute Resolution (Brazil) This Agreement is governed by and construed in accordance with the laws of the Federative Republic of Brazil, without regard to any conflict-of-law principles that would mandate the application of laws of another jurisdiction. You agree that any dispute, cause of action, or claim (“Dispute”) arising out of or related to this Agreement, the Alpine Reach Services, or any use thereof shall be brought exclusively in the courts located in the City of São Paulo, State of São Paulo, Brazil. Each party irrevocably submits to the personal and exclusive jurisdiction of such courts. Notwithstanding the foregoing, Alpine Reach reserves the right to seek injunctive or other equitable relief in any competent court worldwide if necessary to protect its intellectual property or other rights. 33. Indemnification You agree to indemnify and hold harmless Alpine Reach and its affiliates, and their respective directors, officers, employees, and agents from all losses, damages, liabilities, and costs (including reasonable legal fees) arising out of any claim related to: (a) Customer Content, Ads Content, or Submitted Content; (b) Your breach of this Agreement or applicable laws; (c) Your use of the Alpine Reach Services or any Third-Party Services. 34. Injunctive Relief If you breach this Agreement or violate our rights or the rights of another person, we may seek an injunction or other equitable relief. You agree that if we take legal action against you, you will reimburse our reasonable legal fees if we prevail. 35. Arbitration Except where prohibited by law, any dispute arising from or relating to this Agreement will be settled by confidential, binding arbitration in Vancouver, British Columbia, under local arbitration rules. The arbitrator’s decision is final and may be entered in any court of competent jurisdiction. Each party will bear its own arbitration costs unless the arbitrator rules otherwise. 36. Class Action Waiver & Jury Trial Waiver Any disputes must be brought on an individual basis and not as part of a class, consolidated, or representative action. Both parties waive any right to a trial by jury.

Miscellaneous 37. Export Compliance You will not use or access the Alpine Reach Services from any jurisdiction where provision of the Alpine Reach Services is prohibited. You confirm that you are not on any Canadian or U.S. government list prohibiting transactions with any Canadian or U.S. person, and that you comply with all export control laws. 38. Beta Services From time to time, we may offer Beta Services, which are optional and may be subject to additional or different terms. 39. AI-Powered Services If we introduce AI-powered features, separate or additional terms may govern your use of those features. 40. Amendment We may change this Agreement by posting revised terms at alpinereach.io. Your continued use of the Alpine Reach Services after the effective date of any updated Agreement constitutes your consent to be bound by the updated terms. 41. Assignment You may not assign your rights or obligations under this Agreement without our prior written consent. We may assign our rights or obligations under this Agreement at our discretion. 42. Severability If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect, with the minimum change necessary to make the provision valid and enforceable. 43. Force Majeure We will not be liable for any delays or failures to perform resulting from circumstances beyond our reasonable control, such as acts of God, war, terrorism, natural disasters, strikes, power outages, or government actions. 44. Remedies Our failure to enforce any part of this Agreement is not a waiver of our right to do so later. All remedies are cumulative. 45. Notices to You We may provide notices to you through banner notices on our platform, via email, or through contact information you provide. Maintaining accurate contact details is your responsibility. 46. Notices to Alpine Reach For legal notices to Alpine Reach, please email contact@alpinereach.io (or your designated legal email) and send a duplicate via registered mail to our principal business address (insert your address here). 47. Entire Agreement This Agreement (including any documents incorporated by reference) constitutes the entire agreement between you and Alpine Reach regarding your use of the Alpine Reach Services. It supersedes all prior or contemporaneous agreements, communications, or understandings—oral or written.

If you have questions or concerns about this Agreement or the Alpine Reach Services, please contact us at contact@alpinereach.io (or your support email address).